At Enlivemart.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.
✅ Eligibility for Returns
We accept returns within 30 days of the delivery date, as long as the following conditions are met:
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Items must be unused, unworn, and in original condition
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Items must include original packaging and tags
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Beauty and personal care products must be unopened and sealed
Final Sale and Clearance items are not eligible for returns unless defective.
🔁 How to Initiate a Return
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Email our support team at info@enlivemart.com with:
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Your order number
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The item(s) you wish to return
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Reason for return
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Our team will respond within 1–2 business days with return instructions.
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Once we receive and inspect the returned item(s), we’ll notify you of the approval or rejection of your refund.
💵 Refunds
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Approved refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear in your account
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Shipping fees (if any) are non-refundable
If your item was defective or incorrect, we will cover the return shipping cost.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please initiate a return and place a new order.
❌ Non-Returnable Items
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Opened or used beauty and skincare products
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Lingerie and intimate apparel (for hygiene reasons)
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Items marked as Final Sale
📦 Return Shipping
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Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.